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How to book a flexible flight ticket?

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The Flexible Travel Dates Guarantee gives flexibility to our customers in order to change their flight ticket dates. Flexible Travel Dates Guarantee can only be added and paid when the trip is booked. This contractual guarantee begins at time of booking and expires 24 hours before the journey starts, counted from the booking departure date and time. All travellers in your party must have this guarantee to be able to make the rebooking.

Make a new booking

By adding the Flexible Travel Dates Guarantee you will be able to rebook your ticket flight if you are unable to complete the original flight for any reason. The maximum amount we will reimburse you shall be either 100% of the cost of your original ticket flight, or 100% of the cost of the rebooked flight, whichever is the lesser amount.

The rebooking must be made no later than 24 hours before departure time and date should have taken place. If you rebook your ticket later than that, the Flexible Travel Dates Guarantee will not apply.

 

Scope of the Flexible Travel Dates Guarantee

The Flexible Travel Dates Guarantee includes:

  • The flight ticket cost charged by the airline, except where the original flight was originally booked with a Flexible Travel Dates Guarantee
  • Ancillary services of luggage and seats in relation to the original flight

The Flexible Travel Dates Guarantee does not include:

  • The service fees or subscription fee charged by us
  • The cost of the Flexible Travel Dates Guarantee purchased with the original ticket flight
  • Any insurance premium paid by a customer
  • Costs for anything other than a flight booking (as defined herein), such as hotels, car hire, excursions, etc
  • Any change of passenger or passenger details on the rebooked flight compared to the original flight

 

Conditions applicable to the guarantee

The Flexible Travel Dates Guarantee is subject to the following compulsory conditions having been met:

  • This guarantee is only applicable to the initial booking done with us and cannot be transferred to another booking
  • Use of Flexible Travel Dates Guarantee will apply to all travellers in the booking
  • The customer must complete the second booking with Opodo, otherwise the Flexible Travel Dates Guarantee will not apply
  • You may complete the re-booking of your flight(s) up to 24 hours prior to the date of flight departure time of the original flight. If the rebooking is completed after that time, the Flexible Travel Dates Guarantee will not apply
  • The rebooked flight must depart within sixty (60) days before or after the original flight departure time
  • The rebooked flight must be to the same destination city as the original flight.

 

How to use the Flexible Travel Dates Guarantee

  • You will need to contact us to manage this request. We'll walk you through the steps in person, according to the conditions that apply to your original booking. 
  • Refund is normally made within 10 days from the duly completed request date
  • We will not cover for any amount for which the passengers can be compensated by a third party
  • We reserve the right to deny purchase of the Flexible Travel Dates Guarantee to any customer suspected of fraud.

 

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