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At Opodo, we take our customers’ security very seriously. We work hard to keep all our customers safe online and constantly review our data privacy protocols.
We encourage anyone who needs assistance or is concerned about their online security, to contact our customer service team.
Top tips to protect yourself when booking a holiday online
- Remember that we will never contact you to ask for your password or login details. If you receive any requests for this information, please report it to us as soon as possible.
- Password tips:
- Use a long password
- Change your password regularly
- Use numbers, symbols, and capital letters
- Make sure your password isn’t easy to guess – do not use your name or birthday
- Be vigilant, watch out for common scams. Familiarise yourself with some of the most common types of fraud, including:
1. Phishing
Phishing refers to the process of criminals sending fake email, often masquerading as a legitimate organisation, to trick customers into providing confidential information.
Here’s how phishing works:
- You will receive what looks like a genuine email from a reputable person or company
- The email will ask you to click a link for further information
- You will be asked to download a file or some software which will result in compromising your personal information
How to avoid phishing:
- Never provide your personal information in response to an unsolicited request
- Never click on the link provided in an email if you believe it may be fraudulent
2. Vishing
Criminals, who use the process of vishing, steal confidential information by contacting consumers on the phone, masquerading as a legitimate organisation.
Here’s how vishing works:
- You will receive an unexpected phone call about a situation involving a purchase, a refund, or a payment card
- You will then be asked to provide personal information
How to avoid vishing
- Never give personal information to someone who has contacted you on the phone
- Be aware that Caller ID can be used to mislead you about who is calling
3. Fake websites
This is an attack on a website that changes the visual appearance of the site or a webpage. Fraudsters will advertise goods or services that don’t exist or aren’t theirs to sell – or they’ll try to mimic existing websites to appear genuine.
Here’s how Fake website works:
- Fraudsters will create a fake website that looks real
- Fraudsters will persuade you to send the payment but the goods you paid for never arrive
How to Avoid It
- Use well-known search engines to ensure shopping websites are legitimate. Never follow a link in an unexpected email
- Never buy anything from a site that doesn’t have ‘https’ at the start of the URL – and look for the icon of a locked padlock too. This indicates that the website is secure
- Before buying online, do some research into the seller to check they’re genuine, and avoid those with poor ratings. Google provides a service to check URL safety rating. You can find it in: https://transparencyreport.google.com/safe-browsing/search
- Contact us if you find any suspicious website emulating us