Have you encountered a error or issue while paying for your booking?
If you clicked on "Purchase" and encountered an error message about payment issues, we suggest that you contact your card issuer to verify what happened. It may be an issue of credit limit or an unexpected charge to your normal spending pattern, that has caused your card issuer to decline the transaction. You should advise them what you are buying, so that they can pre-approve it, and then try again on our site.
If you clicked on "Purchase" but are not sure whether your booking is confirmed, even though you did not get an error or the page confirming your booking request, you can check if the booking exists by using our Manage My Booking system (click below).
If you bought a trip on our website, but your booking has yet to be confirmed and no tickets have been issued because of a payment error, you might have received an email from us containing all the information on how to successfully complete the payment. If you were unable to complete your booking and believe the reason is related to your card, please contact us as soon as possible so that we can help you complete your purchase. Please note, that fares may alter and therefore the price displayed can't be guaranteed until payment has been received and flight tickets have been successfully issued.
To check your booking status, please access your booking by clicking below:
Access your booking