If you have already requested a refund, you can check anytime the most up-to-date status of your refund request through the App.
You will be the first to know as soon as we have any news. You do not need to contact us in the meantime. Please note that our Customer service agents access the same information as shown in our app.
Airlines are currently taking an average of 30 days to process refunds despite the fact that, under EU Regulation EC261/2004, airlines are bound to refund within 7 days.
As your agent, we will continue to follow-up with the airlines to expedite the approval process for you.
We are unable to proceed further until we receive the money back from the airline. Be assured that once we do, we will transfer it back to the same payment method used in the original booking at the earliest.
Download our App to get the most up-to-date status of your request!