You can always check the status of your refund by looking into this link, introduce your ten digit booking identification number and email address.
You will receive an email when your refund has been processed and will provide the refund timelines.
Please wait for that email before trying to contact us by chat.
Note: This information applies for bookings with 10-12 digits. If your booking has a different format, please refer to your confirmation email, where you will find the way to contact your hotel provider.