If you are entitled to a refund, we would send a refund application to the hotel on your behalf and depending on your bank or card company the refund process can take up to 7 days. The refund amount will be paid out to your original form of payment.
Note: This information applies for bookings with 10-12 digits. If your booking has a different format, please refer to your confirmation email, where you will find the way to contact your hotel provider.