Can I bring my wheelchair on board?

In this article

• Passengers requiring a wheelchair
• Passengers travelling with their own wheelchair

To ensure the best quality service, it is essential to mention your needs when booking your flight or at least 72 hours before departure.

You will find below the list of information that our agents will require in order to send your request for assistance to the airline.

Passengers requiring a wheelchair

Please specify if:

• You need a wheelchair to go through the airport but you are able to climb the aircraft steps and walk inside the cabin
• You need a wheelchair to go through the airport and you also need assistance up and down the aircraft steps but can walk inside the cabin
• You need a wheelchair to go through the airport, assistance up and down the aircraft steps AND inside the cabin

Passengers travelling with their own wheelchair

Please inform us about the following:

• Whether it is operated manually
• If it is battery powered by a dry or liquid battery (we will need to know what type of batteries it takes (eg. gel-cell, dry-cell and wet-cell batteries)
• The size and weight of your wheelchair

If you need assistance during your journey, please have all of the relevant information at hand before contacting us.

Do you need more assistance?