What is Flexible Travel Dates?

In this article

• Scope of the Flexible Travel Dates Guarantee
• Conditions applicable to the guarantee
• How to use the Flexible Travel Dates Guarantee
• How to claim your money back via your insurance provider

The Opodo Flexible Travel Dates Guarantee allows you to change the dates of flights you book online. It can only be added at the time of booking.

It is a contractual guarantee that begins at the time of booking and expires 24 hours before your flight departs. All travellers in the booking must make the same change(s) and the guarantee is only valid for one rebooking request.

If you are unable to take your flight for any reason, you will be able to rebook with the Flexible Travel Dates Guarantee. The maximum amount Opodo will cover and/or reimburse you will be, either the full cost of your original flight ticket (+ seats & bags) or the full cost of the rebooked flight, whichever is the lesser amount.

The rebooking must be made no later than 24 hours before the departure time and date of your original flight. After that point, the Flexible Travel Dates Guarantee will not apply.

Scope of the Flexible Travel Dates Guarantee

The Flexible Travel Dates Guarantee includes:

• The flight ticket cost charged by the airline​.
• Ancillary services of luggage and seats in relation to the original flight.

The Flexible Travel Dates Guarantee does not include:

• The service fees or subscription fee charged by Opodo.
• The cost of the Flexible Travel Dates Guarantee purchased with the original flight ticket.
• Any insurance premium paid by the customer.
• Costs for anything other than a flight booking (as defined herein), such as hotels, car hire, excursions, complementary services or products, etc.
• Any change of passenger or passenger details on the rebooked flight compared to the original flight.

Conditions applicable to the guarantee

The Flexible Travel Dates Guarantee is subject to the following compulsory conditions being met:

• This guarantee is only applicable to the initial booking made with Opodo and cannot be transferred to another booking.
• Use of the Flexible Travel Dates Guarantee will apply to all travellers on the booking. All travellers must make the same change(s).
• The Flexible Travel Dates Guarantee can only be redeemed once.
• In case a new purchase is needed, the customer must complete the second booking with Opodo. If a flight is not rebooked with Opodo, the Flexible Travel Dates Guarantee will not apply.
• You must complete the re-booking of your flight(s) up to 24 hours before the departure time and date of the original flight. If the rebooking is completed after that time, the Flexible Travel Dates Guarantee will not apply.
• The rebooked flight must depart within sixty (60) days before or after the original flight.
• The rebooked flight must be with the same airline and travel the same route (departure and arrival airport) as the original flight.

How to use the Flexible Travel Dates Guarantee

All changes must be made through Opodo.

Click Here to manage your change request

How to claim your money back via your insurance provider

1. In the insurance T&C's available in the booking confirmation email, click on the Insurance Provider,s website.
2. Choose to 'File a new claim'
3. Register / login
4. Fulfil your Booking UID as your policy number
5. Add Travellers information
6. Attach the required documentation