If you need to cancel your trip, our Cancel For Any Reason guarantee, which can be purchased only at the time of booking, will ensure that you receive a refund of your booking travel costs, minus a 20% excess fee. We do not require any justification or documents but the refund is subject to the conditions below.
The following conditions apply to the use of our Cancel For Any Reason guarantee:
- The cancellation must be made no later than 24 hours before the departure time of your first outbound flight. If you cancel after this time, the guarantee will not apply.
- If you do not show up in time for your trip or have incorrect documents preventing you from boarding the plane (wrong name, wrong date, no visa, invalid passport, etc) the guarantee will not apply.
- Cancellation must be made to Opodo. Should the cancellation occur outside our opening hours, with a short time to departure (but not within 24 hours of departure) you should cancel directly with the airline and/or hotel. You must read the above conditions and check that you meet them before cancelling, in order to ensure that you will successfully receive a refund under the Cancel For Any Reason guarantee.
- Maximum compensation for cancellations with Cancel for Any Reason Guarantee is 5.000€ per person and 45.000€ per trip. Amounts beyond that are not covered by our Contractual Guarantee.
- When using the Cancel for Any Reason guarantee, all travelers in the booking must cancel.
- The amount to be refunded is the full cost of the booking travel costs minus a 20% excess fee. Booking travel costs refer to the air fare(s) and taxes, baggage and seat prices (if applicable - see your confirmation email attachments for coverage details) related to the trip booked through Opodo. We do not refund the fee for the Cancel for Any Reason Guarantee and other charges like Opodo fees, service options or any other insurance product.
- On trips that include a return trip (round trip) Cancel for Any Reason Guarantee can only be exercised 24 hours before departure of the first flight. It is not only possible to cancel part of the booking (e.g., outward flight only) against Cancel for Any Reason Guarantee.
- We will refund to the account that you originally purchased your ticket through.
- Refunds are normally made within maximum 10 days from the cancellation date.
- We will not cover any amount for which the passengers can be compensated by a third party.
- Opodo reserves the right to deny purchase of the Cancel for Any Reason Guarantee to any customer suspected of fraud.