If you have purchased a travel insurance and wish to make a claim, you should contact the insurance company as soon as you are aware of any incident or problem. The insurance company will validate that you are covered, open the claim and explain what you need to do next. This is very important if the claim relates to a medical emergency, as the insurance company may have specific instructions, depending on the circumstances. You can find all details within your confirmation email or in the "Manage my booking section" by clicking below.
We recommend you save all relevant documentation (booking confirmation, a proof of your cancelled flight, policy reference number, invoices and receipts, medical certificates, police reports etc.) before submitting your claim to the insurance company.
If you wish to submit your claim, you can access your booking in order to find the insurance contact details.