Your luggage allowance (for items put in the hold) is generally 20kg or 23kg (see your confirmation email or go to Manage My Booking to check).
If your luggage weighs more than your allowance, the airline will usually charge you extra. The extra charge can be either per additional kilo or per item - please check with the airline for further details. However the maximum allowance for any single item is 32kg. If the item exceeds this weight, you will need to contact the airline and arrange for it to be shipped as cargo.
Your luggage is also restricted to a certain size - as a general guideline 90 x 75 x 43cm but this can vary between airlines. For large items such as sports equipment (bikes, surfboards, etc) or musical instruments, airlines have different policies and different charges.
Please contact us if you wish to take this type of item and we will contact the airline on your behalf. Please note there is a small fee for this service.
Do you need more assistance?