Flexible name

How can I buy Flexible Name?

You can buy Flexible Name when booking a regular flight through our website by selecting a fare plus option where it's included. Flexible Name is currently not available in the App.

Can I buy Flexible Name only for certain passengers in my booking?

No. Flexible Name applies to the whole booking and cannot be bought for one passenger in particular.

How can I use Flexible Name?

Contact customer service before the first flight of your booking departs and request a name change for one of the passengers. Requests cannot be made 24 hours before your departure.

Conditions for using Flexible Name

Flexible Name cannot be used 24 hours before the first flight of your booking departs
Flexible Name can only be used to change the name of one of the passengers in the booking
Flexible Name can only be used for the same flights in the booking and does not include any other add-ons purchased, such as seats, bags, insurance, etc.
If a new ticket must be purchased to change a passenger's name:
- The request will not be possible if the flight(s) involved is/are sold out
- The customer will have to pay the difference if the new ticket exceeds the original amount paid

Can I use Flexible Name for only one flight in the booking?

No. All tickets bought for the original passenger must be changed to the new passenger’s name.

Can I use both Flexible Name and Flexible Date for the same booking?

No. You can only use one or the other for the same booking.